BetFoxx Casino Privacy Policy

At BetFoxx, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our platform at betfoxx.com. By using our services — whether through the BetFoxx casino login, sportsbook, or any other feature — you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

Our platform is operated by Coco Loco Holdings N.V., the licensed entity responsible for running BetFoxx Casino. We hold a gaming licence issued under the jurisdiction of Curaçao. For licensing-related complaints, you may contact the Curaçao Gaming Authority directly at complaints@curacao-egaming.com. As the data controller, we are responsible for all personal data processed through our services. For any privacy-related concerns, you can reach our support team at support@betfoxx.email.

Information We Collect

When you register, deposit, or interact with our services at Bet Foxx, we may collect various categories of personal data. The information we gather allows us to provide a secure, compliant, and personalised experience.

Personal Identification Data

Full name, date of birth, and nationality
Government-issued ID documents (passport, driver's licence, national ID)
Proof of address (utility bill, bank statement)
Selfie with ID for identity verification purposes
Source of funds documentation when required by our KYC process

Account and Financial Data

Email address, username, and password (encrypted)
Deposit and withdrawal history, including BetFoxx withdrawal records
Payment method details (Visa, Mastercard, crypto wallet addresses, etc.)
Transaction amounts and timestamps
Currency preferences (EUR, GBP, USD, BTC, ETH, and others)

Technical and Behavioural Data

IP address, browser type, and device information
Pages visited, games played, and time spent on our platform
Login activity and session data
Geolocation data for compliance with provider-level geo-restrictions
Cookies and tracking technologies (see our Cookies section below)

How We Use Your Data

Here at BetFoxx, we process your personal data for a number of legitimate purposes, all of which are necessary for delivering our services lawfully and effectively. We do not sell your data to third parties for marketing purposes.

Account management: We use your data to create and maintain your BetFoxx Casino account, verify your identity, and process your BetFoxx login securely.
Financial transactions: We process deposits and withdrawals, apply bonus credits, and manage BetFoxx withdrawal time expectations in line with our terms.
KYC compliance: We are required to verify your identity when cumulative deposits or withdrawals reach €2,000. This involves reviewing your submitted documents within approximately 3 business days.
Bonus and promotion management: We track bonus usage, including any BetFoxx promo code or BetFoxx bonus code redemptions, to ensure compliance with wagering requirements.
Fraud prevention and security: We monitor activity to detect suspicious behaviour, prevent money laundering, and protect both you and our platform.
Legal and regulatory compliance: We retain certain records as required under Curaçao gaming regulations and applicable financial laws.
Customer support: We use your data to respond to queries submitted via our 24/7 live chat or email.
Marketing communications: With your consent, we may send you information about promotions, such as no deposit offers or a BetFoxx no deposit bonus, if applicable.

Cookies and Tracking Technologies

Our Bet Foxx platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

Essential cookies: Required for the site to function properly, including session management and security.
Analytics cookies: Help us understand how users interact with BetFoxx Casino, which pages are most visited, and where improvements can be made.
Preference cookies: Store your settings such as language, currency, and display options.
Marketing cookies: Used to track the effectiveness of our advertising campaigns, including links related to BetFoxx reviews or third-party referrals.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Data

We at BetFoxx do not sell or rent your personal data. However, we may share it with selected third parties in the following circumstances:

Game providers: Companies such as Pragmatic Play, NetEnt, Playtech, and other partners among our 40+ providers may receive limited technical data necessary to deliver their games.
Payment processors: We share relevant financial data with payment providers to process your transactions securely.
Regulatory authorities: We may disclose information to the Curaçao Gaming Authority or other competent bodies when required by law.
KYC and fraud prevention services: Third-party verification providers may assist us in processing your identity documents.
IT and hosting providers: Our technical infrastructure partners operate under strict data processing agreements.

Data Retention

Our BetFoxx platform retains your personal data for as long as your account remains active and for a period thereafter as required by law or our internal compliance policies. If your account becomes inactive for more than 6 months, an inactivity fee of €5 per month may apply, and your data will continue to be held in accordance with our legal obligations. You may request deletion of your data by contacting us, subject to any overriding regulatory requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by BetFoxx Casino:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, where applicable
The right to object to or restrict certain types of processing
The right to data portability in certain circumstances
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@betfoxx.email. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Data Security

We are committed to keeping your information secure. Our Bet Foxx platform employs industry-standard encryption protocols, access controls, and regular security assessments to protect your data from unauthorised access, loss, or misuse. While we take every reasonable precaution, no online system can be guaranteed to be 100% secure, and you use our services at your own risk.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered on BetFoxx Casino, we will immediately suspend the account and delete the associated data.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Your continued use of the BetFoxx platform following any updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at BetFoxx Casino, please do not hesitate to get in touch. Our team is available 24/7 via live chat at betfoxx.com or by email at support@betfoxx.email. We are here to help and take your privacy seriously.

Content updated: July 13, 2026